Orders are processed and delivered on working days only (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed on the following business day. All items will be shipped promptly after payment is received and you will receive confirmation as soon as it is sent.
We kindly ask you to consider the pros and cons of each shipping method. If you choose shipping with tracking, we will provide you with a tracking number to follow the journey of your parcel and if the parcel gets lost, we will re-send it at our cost. If you choose shipping without tracking, you are not able to follow the journey of your parcel and if the parcel gets lost, we are unable to re-send your order at our cost. If you choose UPS as your shiping method, then the tracking No is without any cost.
How to view my shipping cost?
After you have chosen your products, press view cart and you will see the weight of your order.
Correct Address Details
Please take extra care to ensure the Postal Address is correct before you pay.
General Shipping Questions
Why haven’t I received my order yet?
Majorities of the time, Hellenic Post are very good in dispatching parcels quickly and successfully; however, there are always a handful of parcels that, due to a number of unforeseen variables, take longer to arrive. If this happens, please check with your local post office first to see if they are holding onto your order and have forgotten to leave you a calling card to collect it. In the event that they don’t have your parcel and it has been 7-14 days since we have confirmed posting your order, please contact us and we will look into it.
Can I change my delivery address?
It depends. If you have paid for your order with a credit card, yes. If you have paid using PayPal, unfortunately no. PayPal’s Seller Protection Policy requires us to ship to the address you nominate during the checkout process
What can I do in the event that my product(s) arrived damaged?
Please email email@example.com within 24 hours of receiving your delivery with photos of the damaged state of your product(s) and packaging. For more information regarding this, please see our Returns Policy.